Contact & Support
Contact Us / 联系我们
EnzePro is operated by ENZE PRO HVAC SUPPORT LTD., a corporation incorporated in British Columbia, Canada.
EnzePro provides HVAC training resources, digital products, software and apps, and is developing selected HVAC products and smart solutions.
For questions about digital HVAC training materials, PDF downloads, software and apps, online orders, refunds, product information, or contractor resources, please contact us by email.
EnzePro 由加拿大不列颠哥伦比亚省注册公司 ENZE PRO HVAC SUPPORT LTD. 运营。
EnzePro 提供 HVAC 培训资料、数字产品、软件及 App，并正在开发部分 HVAC 实体产品及智能解决方案。
如果您对 HVAC 培训资料、PDF 下载、软件与 App、在线订单、退款、产品信息或同行资料有问题，请通过电子邮件联系我们。
General Support / 一般客服
适用于一般咨询、软件与 App、产品信息以及无法确定应该联系哪个部门的问题。
Download Support / 下载问题
用于数字产品、PDF、文件下载及交付相关问题。
Refund Requests / 退款请求
用于符合相关退款政策的退款申请及退款问题。
Training Questions / 培训与课程咨询
用于 HVAC 培训资料、EPA 608 学习资料、课程以及相关学习产品咨询。
Contractor Resources / 同行及专业资料
用于 HVAC 技师、承包商、维修公司及专业培训资源相关咨询。
Order-related Questions / 订单相关问题
Please include your order number and the email address used at checkout.
请在邮件中提供订单号以及下单时使用的电子邮箱，以便我们更快查询订单。
Local HVAC Services / 本地 HVAC 服务
For local HVAC, refrigeration, gas, and water-heating service in Kelowna and West Kelowna, British Columbia, please visit:
Enze Pro HVAC
enzepro.ca
Kelowna 和 West Kelowna 地区的 HVAC、制冷、燃气及热水设备现场服务，请访问：
Enze Pro HVAC
enzepro.ca
Enze Pro HVAC and EnzePro are both operated by ENZE PRO HVAC SUPPORT LTD.
Enze Pro HVAC 与 EnzePro 均由 ENZE PRO HVAC SUPPORT LTD. 运营。
Important Notice / 重要说明
Our HVAC training materials, software tools, technical information, and online resources are provided for educational, informational, and workflow-support purposes. They are not a replacement for applicable codes, manufacturer instructions, licensing requirements, permits, safety standards, professional judgment, or on-site diagnosis.
HVAC, refrigeration, gas, electrical, and pressure-related work can involve significant safety risks. Always follow applicable regulations and use properly licensed professionals where required.
我们的 HVAC 培训资料、软件工具、技术信息及在线资源仅用于教育、信息参考及工作流程辅助，不能替代适用法规、厂家说明书、执照要求、许可要求、安全标准、专业判断或现场诊断。
HVAC、制冷、燃气、电气及压力系统相关工作可能存在较高安全风险。实际操作应遵守适用法规，并在需要时由合格持牌专业人员完成。