Shipping policy

Shipping Policy / 配送政策

Last updated: October 3, 2026

This Shipping Policy applies to products sold by ENZE PRO HVAC SUPPORT LTD., operating EnzePro and Enze Pro HVAC Training Store.

Digital Products

Digital products, downloadable files, software delivered electronically, and online training resources do not require physical shipping.

Digital products may be delivered through:

  • Email;
  • Download links;
  • Customer accounts;
  • Shopify;
  • App stores;
  • Other authorized electronic delivery systems.

Physical Products

Physical products may be shipped from Canada or from an authorized supplier, manufacturer, fulfillment provider, or distribution partner where applicable.

Available shipping methods and charges will normally be shown during checkout.

Processing Time

Order processing time may vary depending on:

  • Product availability;
  • Inventory location;
  • Product type;
  • Supplier availability;
  • Holidays or weekends;
  • Custom or special-order requirements.

Processing time is separate from carrier transit time.

Delivery Estimates

Shipping and delivery dates are estimates unless expressly stated otherwise.

Delivery may be affected by:

  • Carrier delays;
  • Weather;
  • Customs;
  • Remote destinations;
  • Supply-chain delays;
  • Address problems;
  • Events outside our reasonable control.

Canada

We may ship eligible products within Canada where shipping is available for the applicable product.

Some products may have geographic, regulatory, certification, carrier, or delivery restrictions.

International Shipping

International shipping may be available for selected products.

Customers are responsible for confirming that the product may legally be imported, installed, and used in their jurisdiction.

International customers may be responsible for:

  • Import duties;
  • Customs fees;
  • Brokerage charges;
  • Local taxes;
  • Other government or carrier charges.

Product Certification and Regional Restrictions

Certain HVAC, electrical, wireless, connected, gas-related, refrigeration, or smart products may only be sold or shipped to jurisdictions where required certification, regulatory, or product requirements have been satisfied.

We may restrict shipping where a product is not approved, certified, supported, or suitable for a particular market.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Additional charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Lost or Damaged Shipments

If an order is lost or arrives damaged, contact us with:

  • Order number;
  • Delivery information;
  • Photographs where applicable;
  • Details of the problem.

We may work with the carrier or supplier to investigate the shipment.

Contact

Shipping and order questions:

support@enzepro.com

ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada

配送政策

最后更新日期：2026年10月3日

本配送政策适用于由 ENZE PRO HVAC SUPPORT LTD. 运营的 EnzePro 和 Enze Pro HVAC Training Store 所销售的产品。

数字产品

PDF、数字下载、电子交付软件及在线培训资料不需要实体运输。

数字产品可能通过 Email、下载链接、客户账户、Shopify、App Store 或其它授权电子方式提供。

实体商品

实体商品可能从加拿大，或由授权供货商、厂家、物流公司及配送合作方发货。

可使用的配送方式及费用通常会在 Checkout 时显示。

订单处理时间

处理时间可能受到库存、产品类型、供货商、周末、节假日及特殊订单等因素影响。

订单处理时间不等于物流运输时间。

配送时间

除非明确保证，配送日期均为预计时间。

物流公司、天气、海关、偏远地区、供应链及其它合理不可控情况可能导致延迟。

加拿大配送

对于符合条件的商品，我们可能提供加拿大境内配送。

某些商品可能受到地区、法规、认证或运输限制。

国际配送

部分商品未来可能支持国际配送。

客户应确认产品可以合法进口、安装及使用。

国际客户可能需要自行承担关税、清关费、Brokerage、本地税费和其它费用。

产品认证及地区限制

某些 HVAC、电气、无线、联网、燃气、制冷或智能产品，只能在满足当地适用认证和法规要求的地区销售或配送。

如果产品尚未满足某地区的认证、法规、支持或适用要求，我们可能限制销售或运输。

地址准确性

客户负责提供完整准确的配送地址。

丢失或损坏

如果包裹丢失或到货时损坏，请提供订单号、配送资料、必要照片及问题说明联系我们。

配送及订单咨询：
support@enzepro.com

ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada