Privacy policy
Privacy Policy / 隐私政策
Last updated: October 3, 2026
ENZE PRO HVAC SUPPORT LTD. (“we”, “us”, or “our”) operates EnzePro, Enze Pro HVAC Training Store, and related websites, digital products, software, applications, online services, and product offerings.
We respect your privacy and are committed to protecting personal information collected through enzepro.com, our online store, digital products, software, apps, training resources, physical products, customer support channels, and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, download a digital product, use software or an app, create or use an account, purchase or use a physical product, contact us for support, request a refund, or otherwise interact with us.
By using our website, products, software, apps, or services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Name;
- Email address;
- Telephone number;
- Billing information;
- Shipping address where physical delivery is required;
- Order and transaction information;
- Product purchase history;
- Digital download and access information;
- Software or app account information;
- Customer support communications;
- Refund, return, or warranty request information;
- Screenshots, photographs, videos, documents, or files that you voluntarily provide for support purposes;
- Website usage information, such as browser type, device type, operating system, IP address, and interaction with our website;
- Information required for fraud prevention, payment processing, taxation, accounting, regulatory compliance, or legal obligations.
Payment information is normally processed through Shopify and its payment service providers. We do not normally receive or store complete credit card numbers.
2. Software, Apps, and Digital Services
If you use software, mobile applications, desktop applications, online tools, or other digital services provided by us, we may collect information necessary to operate and support those products.
Depending on the product and features used, this may include:
- Account information;
- App or software version;
- Device type and operating system;
- Language or regional settings;
- License or entitlement information;
- Product activation information;
- Error reports or diagnostic information;
- Usage or feature interaction information;
- User preferences and settings;
- Information that you voluntarily submit through the software or app.
We will not collect information that is unnecessary for the operation, support, security, licensing, or improvement of the applicable product.
Certain software products may have additional or product-specific privacy notices. Where a product-specific privacy notice applies, it will supplement this Privacy Policy.
3. Smart Devices and Connected Products
Some future EnzePro products may include HVAC monitoring equipment, smart diagnostic tools, connected devices, or products such as HVAC Smart Box systems.
Where a connected product requires data collection to provide its functions, we may process information such as:
- Device identifiers;
- Equipment configuration;
- Device status;
- Alarm or fault information;
- Sensor readings;
- Temperature or operating data;
- Network or connectivity status;
- Diagnostic logs;
- Firmware or software version;
- User-configured settings.
The specific information collected will depend on the product and features being used.
Before connected products that collect operational or remote-monitoring data are commercially released, additional product-specific privacy disclosures may be provided.
4. Digital Products and Training Resources
We provide digital products that may include:
- HVAC training materials;
- PDF documents;
- Checklists;
- Templates;
- Exam-preparation resources;
- Bilingual learning materials;
- Customer explanation resources;
- Technical references;
- Downloadable files;
- Online courses or future educational services.
We may keep records of purchases, downloads, support requests, refunds, and access activity as reasonably necessary to provide these products and protect against unauthorized distribution or misuse.
5. Physical Products and Orders
EnzePro may also sell physical products, HVAC-related products, accessories, tools, monitoring equipment, smart products, or other merchandise.
For physical product orders, we may use personal information to:
- Process the order;
- Collect payment;
- Arrange shipping or delivery;
- Communicate order status;
- Provide technical support;
- Handle returns or refunds;
- Process warranty claims;
- Maintain product and transaction records;
- Meet legal, accounting, safety, or regulatory obligations.
Shipping providers may receive the information necessary to complete delivery.
6. Customer Support
If you contact us regarding:
- Downloads;
- Software or apps;
- Product installation or activation;
- Training products;
- Orders;
- Refunds;
- Returns;
- Product support;
- Technical questions;
- Contractor resources;
we may retain the communication for customer service, order verification, troubleshooting, dispute resolution, refund review, product improvement, and internal business records.
If you send screenshots, images, videos, documents, diagnostic information, or other files, we will use them only as reasonably necessary to understand and respond to your request.
Please do not send passwords, complete credit card information, banking credentials, government identification documents, API keys, access tokens, or other highly sensitive information unless we specifically request a secure method for doing so.
7. How We Use Personal Information
We may use personal information to:
- Process orders and payments;
- Deliver digital products;
- Arrange delivery of physical products;
- Send order confirmations;
- Provide downloads or access credentials;
- Operate software and apps;
- Manage software licenses and entitlements;
- Provide customer and technical support;
- Troubleshoot software or hardware problems;
- Review refund, return, or warranty requests;
- Respond to training, product, software, and contractor inquiries;
- Maintain customer, order, product, and support records;
- Improve our products, software, apps, training resources, and customer experience;
- Maintain website, software, and account security;
- Detect and prevent fraud, abuse, unauthorized access, or misuse;
- Enforce licenses, terms, or product restrictions;
- Meet tax, accounting, legal, regulatory, or business record obligations;
- Communicate important service, product, safety, or legal notices.
8. Service Providers and Business Tools
We use service providers and business tools to operate our business.
These may include:
- Shopify;
- Shopify payment and checkout services;
- Shopify Digital Downloads or other digital delivery tools;
- Payment processors;
- Email and customer support services;
- Google Workspace;
- Gmail;
- Google Drive;
- Google Sheets;
- Google Apps Script;
- Cloud hosting or storage providers;
- Shipping or fulfillment providers;
- Software distribution platforms;
- App marketplaces;
- Analytics, security, automation, and business management tools.
These providers may process personal information only as reasonably necessary to provide their services or meet their own legal obligations.
9. Shopify
Our online store is powered by Shopify.
Shopify may provide services including:
- Ecommerce hosting;
- Checkout;
- Payment processing support;
- Order management;
- Customer accounts;
- Fraud prevention;
- Digital product delivery support;
- Store analytics;
- Related ecommerce services.
Information submitted through our store may be processed by Shopify and its service providers according to Shopify's own privacy practices and legal obligations.
You may review Shopify's privacy information through Shopify's official privacy resources.
10. Apple, App Stores, and Software Distribution Platforms
Some EnzePro software or apps may be distributed through third-party platforms such as the Apple App Store or other authorized software distribution services.
These platforms may independently collect or process information relating to:
- App downloads;
- Purchases;
- Subscriptions;
- Device or account information;
- Payment transactions;
- Store analytics;
- Crash or diagnostic information.
Information collected directly by Apple or another distribution platform is subject to that platform's own privacy policy and terms.
We do not control the privacy practices of those independent platforms.
11. Sharing of Personal Information
We may disclose personal information where reasonably necessary:
- To Shopify and ecommerce service providers;
- To payment processors;
- To software hosting or distribution providers;
- To shipping or fulfillment companies;
- To email, cloud storage, automation, security, and customer support providers;
- To professional advisers where reasonably necessary;
- To comply with laws, regulations, court orders, valid legal process, or government requirements;
- To protect our rights, customers, systems, products, or security;
- To investigate fraud, misuse, or unauthorized activity;
- In connection with a merger, acquisition, restructuring, sale, or transfer of business assets where permitted by law.
We do not sell customer personal information for monetary consideration.
12. Marketing Communications
Where permitted by law or with your consent, we may send:
- Newsletters;
- Product announcements;
- Training updates;
- Free resources;
- New software or app information;
- Product launch information;
- Promotional offers.
You may unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us.
Even if you unsubscribe from marketing communications, we may still send operational communications relating to:
- Orders;
- Downloads;
- Software licenses;
- Product support;
- Refunds;
- Returns;
- Security;
- Accounts;
- Legal notices.
13. Cookies, Analytics, and Website Technologies
Our website may use cookies and similar technologies through Shopify and other approved services.
These technologies may be used to:
- Operate the website;
- Maintain sessions;
- Remember preferences;
- Process checkout;
- Prevent fraud;
- Improve security;
- Understand website usage;
- Improve customer experience;
- Measure website performance.
Where required by applicable law, users may be offered choices regarding cookies or similar tracking technologies.
Browser settings may also allow users to manage cookies.
14. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
These may include:
- Trusted commercial platforms;
- Account authentication;
- Multi-factor authentication;
- Access controls;
- Secure payment processing;
- Restricted access to business systems;
- Backup and recovery measures.
However, no internet transmission, software system, email system, cloud service, or storage system can guarantee absolute security.
Please do not send highly sensitive information using ordinary email or unsecured support channels.
15. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing products and services;
- Maintaining customer accounts;
- Providing software or product support;
- Order verification;
- Product delivery;
- Refund and warranty processing;
- Fraud prevention;
- Security;
- Tax and accounting requirements;
- Legal or regulatory obligations;
- Dispute resolution;
- Business records;
- Product improvement.
Retention periods may vary depending on the type of information, product, legal obligations, and purpose of collection.
16. Your Privacy Rights
Depending on your jurisdiction, you may have rights relating to your personal information.
These may include requesting:
- Access to personal information we hold;
- Correction of inaccurate information;
- Deletion of certain information;
- A copy of certain personal information;
- Withdrawal of consent where applicable;
- Information about how personal information is used or disclosed.
Some requests may be limited by legal, tax, accounting, security, fraud-prevention, warranty, business-record, or other lawful requirements.
To make a privacy request, contact:
We may need to verify your identity before fulfilling certain requests.
17. Children's Privacy
Our business, training resources, software, apps, and products are generally not directed to young children.
We do not knowingly collect personal information from children where doing so would violate applicable law.
If you believe a child has provided personal information to us without appropriate authorization, contact us so that we can review the situation.
18. International Data Processing
Our service providers may process or store information in Canada, the United States, or other jurisdictions.
This may include services provided by:
- Shopify;
- Google;
- Payment providers;
- Software distribution platforms;
- Cloud service providers;
- Other business service providers.
As a result, personal information may be subject to the laws of jurisdictions outside your province, state, or country of residence.
19. Third-Party Links and Services
Our websites, emails, products, software, or apps may contain links to third-party websites, services, documentation, manufacturers, marketplaces, or resources.
We are not responsible for the privacy, security, content, or practices of independent third parties.
Please review their privacy policies before providing personal information.
20. Business Transfers
If ENZE PRO HVAC SUPPORT LTD. undergoes a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred where permitted by applicable law.
Any successor organization would be expected to handle transferred information consistently with applicable privacy requirements.
21. Changes to This Privacy Policy
We may update this Privacy Policy when our:
- Products;
- Software;
- Apps;
- Smart devices;
- Services;
- Business processes;
- Technology;
- Service providers;
- Legal obligations
change.
The current version will be posted on this website.
When material updates are made, the Last updated date at the top of this policy will be revised.
22. Contact Us
For privacy-related questions, access requests, corrections, or other privacy concerns:
ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada
General and Privacy Support:
support@enzepro.com
Download Support:
downloads@enzepro.com
Refund Requests:
refund@enzepro.com
Website:
enzepro.com
隐私政策
最后更新日期：2026年10月3日
ENZE PRO HVAC SUPPORT LTD.（以下简称“我们”）运营 EnzePro、Enze Pro HVAC Training Store 以及相关网站、数字产品、软件、App、在线服务和产品业务。
我们重视您的隐私，并致力于保护通过 enzepro.com、在线商店、数字产品、软件、App、培训资料、实体产品、客户支持渠道及相关服务所收集的个人信息。
本隐私政策说明，当您访问我们的网站、下单购买、下载数字产品、使用软件或 App、创建或使用账户、购买或使用实体产品、联系客服、申请退款，或以其它方式与我们互动时，我们如何收集、使用、保存、披露和保护个人信息。
使用我们的网站、产品、软件、App 或服务，即表示您已经阅读并理解本隐私政策。
1. 我们可能收集的个人信息
根据您与我们的互动方式，我们可能收集：
- 姓名；
- 电子邮箱；
- 电话号码；
- 账单信息；
- 实体产品配送所需的收货地址；
- 订单和交易信息；
- 产品购买记录；
- 数字下载和访问记录；
- 软件或 App 账户信息；
- 客服沟通记录；
- 退款、退货或保修请求信息；
- 您为获得客服支持而主动发送的截图、照片、视频、文件或资料；
- 浏览器、设备、操作系统、IP 地址以及网站互动等信息；
- 防欺诈、付款处理、税务、会计、法规或法律要求所需的信息。
付款信息通常由 Shopify 及其付款服务提供商处理。我们通常不会收到或保存完整信用卡号码。
2. 软件、App 和数字服务
如果您使用我们提供的软件、移动 App、桌面 App、在线工具或其它数字服务，我们可能收集运行和支持这些产品所必需的信息。
根据具体产品和功能，可能包括：
- 账户信息；
- 软件或 App 版本；
- 设备及操作系统类型；
- 语言和地区设置；
- 软件许可或购买权益信息；
- 产品激活信息；
- 错误报告或诊断信息；
- 功能使用信息；
- 用户偏好和设置；
- 您主动通过软件或 App 提交的信息。
我们不会为了与产品运行、支持、安全、授权或改进无关的目的而不必要地收集信息。
某些软件产品未来可能提供单独的产品隐私说明，该说明将与本隐私政策共同适用。
3. 智能设备及联网产品
EnzePro 未来可能提供 HVAC 监测设备、智能诊断工具、联网设备或 HVAC Smart Box 等产品。
如果某个联网产品为了实现其功能需要处理数据，可能包括：
- 设备识别信息；
- 设备配置；
- 运行状态；
- 报警或故障信息；
- 传感器读数；
- 温度或运行数据；
- 网络连接状态；
- 诊断日志；
- 固件或软件版本；
- 用户设置。
具体收集的数据取决于产品和所启用的功能。
在正式推出需要远程监测或设备数据收集的联网产品之前，我们可能提供产品专项隐私说明。
4. 数字产品和培训资料
我们可能提供：
- HVAC 培训资料；
- PDF；
- 检查表；
- 模板；
- 考试准备资料；
- 中英文双语学习资料；
- 客户解释资料；
- 技术参考资料；
- 下载文件；
- 在线课程及其它教育服务。
为了提供产品、客户支持、防止未经授权传播或滥用，我们可能保留合理必要的购买、下载、客服、退款及访问记录。
5. 实体产品和订单
EnzePro 未来也可能销售：
- HVAC 相关产品；
- 配件；
- 工具；
- 监测设备；
- 智能产品；
- 其它实体商品。
对于实体产品订单，我们可能使用个人信息来：
- 处理订单；
- 完成付款；
- 安排运输或配送；
- 通知订单状态；
- 提供产品技术支持；
- 处理退款和退货；
- 处理保修；
- 保存产品及交易记录；
- 满足适用的法律、会计、安全或法规要求。
物流或配送服务商可能收到完成配送所需的信息。
6. 客户支持
如果您因以下问题联系我们：
- 下载；
- 软件或 App；
- 软件安装或激活；
- 培训产品；
- 订单；
- 退款；
- 退货；
- 产品技术支持；
- 技术问题；
- contractor 资源；
我们可能保留沟通记录，用于客户服务、订单核实、故障排查、争议处理、退款审核、产品改进和业务记录。
如果您向我们发送截图、照片、视频、文件或诊断资料，我们仅会在合理必要范围内使用这些信息处理您的请求。
请不要通过普通电子邮件发送密码、完整信用卡资料、银行登录信息、政府身份证件、API Key、Access Token 或其它高度敏感信息。
7. 我们如何使用个人信息
我们可能使用个人信息用于：
- 处理订单和付款；
- 交付数字产品；
- 配送实体产品；
- 发送订单确认；
- 提供下载链接或访问权限；
- 运行软件和 App；
- 管理软件授权和购买权益；
- 提供客户和技术支持；
- 排查软件或硬件故障；
- 审核退款、退货及保修请求；
- 回复培训、产品、软件及 contractor 资源咨询；
- 保存客户、订单、产品和客服记录；
- 改进产品、软件、App、培训资料和客户体验；
- 维护网站、软件和账户安全；
- 检测和防止欺诈、滥用及未经授权使用；
- 执行许可、使用条款或产品限制；
- 满足税务、会计、法律及法规要求；
- 发送重要的服务、产品、安全或法律通知。
8. 服务提供商和业务工具
我们可能使用以下服务或类型的业务工具：
- Shopify；
- Shopify 付款和结账服务；
- Shopify Digital Downloads 或其它数字交付工具；
- 付款处理服务；
- 邮件及客户支持服务；
- Google Workspace；
- Gmail；
- Google Drive；
- Google Sheets；
- Google Apps Script；
- 云端托管或存储服务；
- 物流及配送服务；
- 软件分发平台；
- App 商店；
- 分析、安全、自动化和业务管理工具。
这些服务商可能在提供相关服务或履行自身法律义务所需范围内处理个人信息。
9. Shopify
我们的线上商店使用 Shopify 提供的电商平台。
Shopify 可能提供：
- 电商网站托管；
- Checkout；
- 付款处理支持；
- 订单管理；
- 客户账户；
- 防欺诈服务；
- 数字产品交付支持；
- 商店分析；
- 其它相关电商服务。
通过本店提交的信息可能由 Shopify 及其服务提供商依照其自身隐私政策和法律义务处理。
10. Apple、App Store 及软件分发平台
部分 EnzePro 软件或 App 未来可能通过 Apple App Store 或其它授权软件分发平台提供。
这些平台可能独立收集或处理：
- App 下载信息；
- 购买信息；
- 订阅信息；
- 设备或账户信息；
- 付款交易；
- 商店分析；
- 崩溃或诊断数据。
Apple 或其它独立平台直接收集的信息受其自身隐私政策及服务条款约束。
我们无法控制独立第三方平台的隐私做法。
11. 个人信息分享
我们可能在合理必要情况下披露个人信息：
- 向 Shopify 及电商服务商；
- 向付款处理服务商；
- 向软件托管或分发服务商；
- 向物流或配送服务商；
- 向邮件、云存储、自动化、安全及客服服务商；
- 在合理必要情况下向专业顾问；
- 为遵守法律、法规、法院命令或有效法律程序；
- 为保护我们的权利、客户、系统、产品或安全；
- 为调查欺诈、滥用或未经授权行为；
- 在法律允许范围内，与公司合并、收购、重组、资产出售或其它业务交易有关。
我们不会为了金钱对价出售客户个人信息。
12. 营销信息
在法律允许或获得您同意的情况下，我们可能发送：
- Newsletter；
- 产品通知；
- 培训更新；
- 免费资料；
- 软件和 App 更新；
- 新产品发布信息；
- 促销优惠。
您可以通过邮件中的取消订阅链接或联系我们停止接收营销邮件。
即使取消营销邮件，我们仍可能发送与以下事项有关的非营销信息：
- 订单；
- 下载；
- 软件授权；
- 产品支持；
- 退款；
- 退货；
- 安全；
- 账户；
- 法律通知。
13. Cookies、分析及网站技术
我们的网站可能通过 Shopify 及其它已批准服务使用 Cookies 和类似技术，用于：
- 网站正常运行；
- 维持登录状态；
- 保存用户偏好；
- 处理结账；
- 防欺诈；
- 提高安全性；
- 了解网站使用情况；
- 改善客户体验；
- 分析网站性能。
在法律要求的地区，我们可能提供 Cookie 或类似追踪技术的选择。
用户也可以通过浏览器设置管理 Cookies。
14. 数据安全
我们会采取合理的管理、技术和组织措施保护个人信息，包括：
- 使用可信商业平台；
- 账户身份验证；
- 多重身份验证；
- 权限控制；
- 安全付款处理；
- 限制业务系统访问权限；
- 备份及恢复措施。
但是，没有任何互联网传输、软件系统、电子邮件、云平台或存储系统能够保证绝对安全。
请不要通过普通邮件或非安全客服渠道发送高度敏感信息。
15. 数据保留
我们只会在合理必要期间内保留个人信息，用于：
- 提供产品及服务；
- 管理客户账户；
- 提供软件或产品支持；
- 核实订单；
- 产品交付；
- 退款及保修处理；
- 防欺诈；
- 安全；
- 税务及会计要求；
- 法律和法规要求；
- 解决争议；
- 业务记录；
- 产品改进。
具体保存时间可能因信息类型、产品、法律要求及收集目的而不同。
16. 您的隐私权利
根据您所在地区的法律，您可能拥有以下权利：
- 查看我们持有的个人信息；
- 更正不准确信息；
- 删除某些个人信息；
- 获取部分个人信息副本；
- 在适用情况下撤回同意；
- 了解个人信息如何被使用或披露。
这些权利可能受到税务、会计、安全、防欺诈、保修、业务记录及其它法律要求的限制。
提出隐私请求请联系：
处理部分请求前，我们可能需要确认您的身份。
17. 儿童隐私
我们的业务、培训资料、软件、App 和产品通常不是专门面向年幼儿童设计的。
我们不会在违反适用法律的情况下有意收集儿童个人信息。
如果您认为儿童在没有适当授权的情况下向我们提供了个人信息，请联系我们。
18. 国际数据处理
我们的服务商可能在加拿大、美国或其它国家处理或存储信息。
这可能包括：
- Shopify；
- Google；
- 付款服务商；
- 软件分发平台；
- 云服务商；
- 其它业务服务商。
因此，个人信息可能受到您所在省份、州或国家以外司法管辖区法律的约束。
19. 第三方网站及服务
我们的网站、邮件、产品、软件或 App 可能包含第三方网站、服务、技术文件、厂家、市场平台或其它资源的链接。
我们不负责独立第三方的隐私政策、安全、内容或运营方式。
向第三方提供个人信息前，请查看其隐私政策。
20. 公司业务变化
如果 ENZE PRO HVAC SUPPORT LTD. 发生：
- 合并；
- 收购；
- 重组；
- 融资；
- 资产出售；
- 其它业务交易；
在适用法律允许的情况下，相关个人信息可能随业务转移。
后续组织仍应根据适用隐私要求处理相关信息。
21. 本隐私政策的更新
随着我们的：
- 产品；
- 软件；
- App；
- 智能设备；
- 服务；
- 业务流程；
- 技术；
- 服务提供商；
- 法律义务
发生变化，我们可能更新本隐私政策。
最新版本将公布在本网站。
发生重要修改时，我们会更新本政策顶部的最后更新日期。
22. 联系我们
隐私问题、信息访问、更正或其它隐私相关请求：
ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada
一般客服及隐私请求：
support@enzepro.com
退款申请：
refund@enzepro.com
网站：
enzepro.com