Privacy policy

Privacy Policy / 隐私政策

Last updated: May 29, 2026

Enze Pro HVAC Training Store respects your privacy.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit enzepro.com, place an order, download a digital product, contact us for support, request a refund, or otherwise communicate with us.

By using this website or purchasing from our store, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following types of personal information:

- Name;
- Email address;
- Billing information;
- Order information;
- Product purchase history;
- Digital download and access information;
- Customer support messages;
- Refund request information;
- Screenshots, images, or files that you voluntarily send to us for support purposes;
- Website usage information, such as device, browser, IP address, and interaction with the store;
- Information required for fraud prevention, payment processing, tax, accounting, and legal compliance.

Payment information is processed through Shopify and its payment service providers. We do not directly store full credit card numbers.

2. How We Use Personal Information

We use personal information to:

- Process digital product orders;
- Send order confirmations and digital download links;
- Provide customer support;
- Help customers access purchased files;
- Review refund requests;
- Respond to training, product, and contractor resource questions;
- Maintain internal customer support and order records;
- Improve our HVAC digital training materials, checklists, and customer experience;
- Detect and prevent fraud, abuse, unsafe activity, or unauthorized use;
- Comply with legal, tax, accounting, and business record requirements.

3. Digital Products and Customer Support

Our store sells digital HVAC training materials, PDF files, checklists, templates, and downloadable resources.

If you contact us about a download issue, refund request, product question, or contractor resource inquiry, we may keep a record of the communication for customer service, order verification, refund review, and internal business record purposes.

If you send us screenshots, images, or files for support, we will use them only to understand and respond to your request. Please do not send passwords, credit card numbers, banking information, government ID, or other sensitive personal documents.

4. Service Providers and Business Tools

We use trusted service providers and business tools to operate our store and provide support, including but not limited to:

- Shopify;
- Shopify Digital Downloads;
- Shopify payment and checkout services;
- Google Workspace;
- Gmail;
- Google Drive;
- Google Sheets;
- Google Apps Script;
- Email and customer support tools connected to our business operations.

These providers may process personal information as needed to provide their services to us and to you.

5. Relationship with Shopify

Our store is powered by Shopify. Shopify provides the ecommerce platform, checkout, payment processing support, order management, digital product delivery support, and related services.

Information you submit through the store may be processed by Shopify and its service providers. Shopify may process information in accordance with its own privacy practices and legal obligations.

You can learn more about Shopify’s privacy practices through Shopify’s privacy resources.

6. Sharing of Personal Information

We may share personal information only when necessary for legitimate business, operational, legal, or security purposes, including:

- With Shopify and other service providers who help us operate the store;
- With payment processors to process transactions;
- With email, cloud storage, automation, and customer support tools used for business operations;
- When required by law, regulation, valid legal process, or government request;
- To protect our rights, customers, store security, or prevent fraud or misuse;
- In connection with a business transfer, merger, or similar transaction, if applicable.

We do not sell customer personal information.

7. Marketing Communications

If we offer newsletters, promotions, lead magnets, or email updates, we may use your email address to send marketing or educational communications only where permitted by law or where you have provided consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

Even if you unsubscribe from marketing emails, we may still send non-marketing emails related to your orders, downloads, refunds, customer support, account, or legal notices.

8. Cookies and Website Tracking

Our store may use cookies and similar technologies through Shopify and related services to operate the website, remember preferences, process checkout, understand store usage, improve the customer experience, and support security and fraud prevention.

Depending on your location, you may have choices about cookies, tracking, and data sharing through Shopify customer privacy settings or browser settings.

9. Data Security

We take reasonable steps to protect customer information using trusted platforms and account security measures.

However, no internet transmission, website, email system, or storage system is perfectly secure. Please do not send sensitive personal information such as passwords, credit card numbers, banking details, government ID, or highly confidential documents by email or support forms.

10. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including:

- Providing products and customer support;
- Order verification;
- Refund review;
- Fraud prevention;
- Tax, accounting, and legal record requirements;
- Resolving disputes;
- Improving our business operations.

The retention period may vary depending on the type of information and the reason it was collected.

11. Customer Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request:

- Access to personal information we hold about you;
- Correction of inaccurate information;
- Deletion of certain information;
- A copy of certain information;
- Withdrawal of consent where applicable;
- Information about how your personal information is used or shared.

These rights may be subject to legal, tax, fraud prevention, accounting, business record, and security limitations.

To make a privacy-related request, contact us at:

support@enzepro.com

We may need to verify your identity before processing your request.

12. Children’s Privacy

Our store and digital training materials are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can review the matter.

13. International Processing

Our store, Shopify services, Google Workspace tools, payment services, and other service providers may process or store information in Canada, the United States, or other countries.

By using our store, you understand that your information may be transferred, stored, or processed outside your province, state, or country of residence, subject to applicable law and service provider safeguards.

14. Third-Party Links

Our website, products, or emails may contain links to third-party websites, platforms, or resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, tools, legal requirements, or business practices.

When we update this policy, we will revise the “Last updated” date above.

16. Contact Us

If you have questions about this Privacy Policy, customer data, or privacy-related requests, please contact:

support@enzepro.com

For download support:
downloads@enzepro.com

For refund-related requests:
refund@enzepro.com

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隐私政策

最后更新日期：2026年5月29日

Enze Pro HVAC Training Store / 老盛暖通培训资料店尊重客户隐私。

本隐私政策说明当您访问 enzepro.com、下单购买、下载数字产品、联系客服、申请退款或与我们沟通时，我们如何收集、使用、保存和分享个人信息。

使用本网站或购买本店产品，即表示您已经阅读并理解本隐私政策。

1. 我们可能收集的个人信息

根据您与本店互动的方式，我们可能会收集以下类型的个人信息：

- 姓名；
- 电子邮箱；
- 账单信息；
- 订单信息；
- 产品购买记录；
- 数字下载和访问相关信息；
- 客服沟通内容；
- 退款请求信息；
- 您为获得客服支持而自愿发送给我们的截图、图片或文件；
- 网站使用信息，例如设备、浏览器、IP 地址和网站互动信息；
- 防欺诈、付款处理、税务、会计和法律合规所需的信息。

付款信息由 Shopify 及其付款服务提供商处理。我们不会直接保存完整的信用卡号码。

2. 我们如何使用个人信息

我们使用个人信息用于：

- 处理数字产品订单；
- 发送订单确认和数字下载链接；
- 提供客户支持；
- 帮助客户访问已购买文件；
- 审核退款请求；
- 回复培训资料、产品和 contractor 资源相关问题；
- 维护内部客服和订单记录；
- 改进 HVAC 数字培训资料、检查表和客户体验；
- 侦测和防止欺诈、滥用、不安全行为或未经授权的使用；
- 满足法律、税务、会计和业务记录要求。

3. 数字产品和客服支持

本店销售的是数字 HVAC 培训资料、PDF 文件、检查表、模板和可下载资源。

如果您因下载问题、退款请求、产品问题或 contractor 资源咨询而联系我们，我们可能会保留相关沟通记录，用于客户服务、订单核实、退款审核和内部业务记录。

如果您为客服支持发送截图、图片或文件，我们只会将其用于理解和处理您的请求。请不要发送密码、信用卡号码、银行资料、身份证件或其它敏感个人文件。

4. 服务提供商和业务工具

我们使用可信的服务提供商和业务工具来运营店铺和提供客服支持，包括但不限于：

- Shopify；
- Shopify Digital Downloads；
- Shopify 付款和结账服务；
- Google Workspace；
- Gmail；
- Google Drive；
- Google Sheets；
- Google Apps Script；
- 与业务运营相关的邮件和客服工具。

这些服务提供商可能会在提供服务所需范围内处理个人信息。

5. 与 Shopify 的关系

本店由 Shopify 提供电商平台支持。Shopify 提供网站、结账、付款处理支持、订单管理、数字产品交付支持和相关服务。

您通过本店提交的信息可能会由 Shopify 及其服务提供商处理。Shopify 会根据其自身隐私做法和法律义务处理相关信息。

您可以通过 Shopify 的隐私资源了解 Shopify 如何处理个人信息。

6. 个人信息分享

我们只会在合法、合理和必要的商业、运营、安全或法律目的下分享个人信息，包括：

- 与帮助我们运营店铺的 Shopify 和其它服务提供商分享；
- 与付款处理方分享以完成交易；
- 与用于业务运营的邮件、云存储、自动化和客服工具分享；
- 在法律、法规、有效法律程序或政府要求下分享；
- 为保护本店权利、客户、网站安全、防止欺诈或滥用而分享；
- 在适用情况下，与业务转让、合并或类似交易相关的分享。

我们不会出售客户个人信息。

7. 营销邮件

如果我们以后提供 newsletter、促销、免费资料或邮件更新，我们只会在法律允许或获得您同意的情况下使用您的邮箱发送营销或教育类邮件。

您可以随时通过取消订阅链接或联系我们来退订营销邮件。

即使您退订营销邮件，我们仍可能发送与订单、下载、退款、客服、账户或法律通知相关的非营销邮件。

8. Cookies 和网站追踪

本店可能通过 Shopify 和相关服务使用 cookies 或类似技术，用于网站运行、记住偏好、处理结账、了解网站使用情况、改进客户体验，以及支持安全和防欺诈。

根据您所在地区，您可能可以通过 Shopify 客户隐私设置或浏览器设置管理 cookies、追踪和数据分享选择。

9. 数据安全

我们会通过可信平台和账号安全措施，采取合理步骤保护客户信息。

但是，任何互联网传输、网站、电子邮件系统或存储系统都无法保证绝对安全。请不要通过电子邮件或客服表单发送密码、信用卡号码、银行资料、身份证件或高度敏感文件。

10. 数据保留

我们只会在合理必要的时间内保留个人信息，用于本政策所述目的，包括：

- 提供产品和客服支持；
- 订单核实；
- 退款审核；
- 防欺诈；
- 税务、会计和法律记录要求；
- 解决争议；
- 改进业务运营。

具体保留时间会根据信息类型和收集原因而不同。

11. 客户权利

根据您所在地区的法律，您可能拥有与个人信息相关的权利，包括请求：

- 查看我们保存的个人信息；
- 更正不准确信息；
- 删除某些信息；
- 获取某些信息副本；
- 在适用情况下撤回同意；
- 了解您的个人信息如何被使用或分享。

这些权利可能受到法律、税务、防欺诈、会计、业务记录和安全要求的限制。

如需提出隐私相关请求，请联系：

support@enzepro.com

我们可能需要验证您的身份后才能处理请求。

12. 儿童隐私

本店和数字培训资料并非面向儿童。

我们不会有意收集未达到其所在司法管辖区成年年龄儿童的个人信息。如果您认为儿童向我们提供了个人信息，请联系我们，我们会进行审核处理。

13. 国际处理

本店、Shopify 服务、Google Workspace 工具、付款服务和其它服务提供商，可能会在加拿大、美国或其它国家处理或存储信息。

使用本店即表示您理解，您的信息可能会在您所在省份、州或国家以外被传输、存储或处理，并受适用法律和服务提供商安全措施约束。

14. 第三方链接

本网站、产品或邮件可能包含第三方网站、平台或资源链接。

我们不负责第三方网站的隐私做法、安全性、内容或政策。在向第三方网站提供个人信息前，请先查看其隐私政策。

15. 隐私政策更新

我们可能会不时更新本隐私政策，以反映店铺、服务、工具、法律要求或业务做法的变化。

更新政策时，我们会修改上方“最后更新日期”。

16. 联系我们

如果您对本隐私政策、客户资料或隐私相关请求有任何问题，请联系：

support@enzepro.com

下载支持：
downloads@enzepro.com

退款相关请求：
refund@enzepro.com