Terms of service
Terms of Service / 服务条款
Last updated: October 3, 2026
These Terms of Service (“Terms”) apply to products, software, apps, digital resources, physical products, online services, and related offerings provided by ENZE PRO HVAC SUPPORT LTD., operating EnzePro and Enze Pro HVAC Training Store.
By visiting enzepro.com, placing an order, downloading or accessing a digital product, using our software or apps, creating an account, purchasing a physical product, or otherwise using our products or services, you agree to these Terms.
If you do not agree with these Terms, do not purchase, download, install, access, or use the applicable product or service.
1. Our Business
ENZE PRO HVAC SUPPORT LTD. is a corporation incorporated in British Columbia, Canada.
We operate:
- EnzePro — online training, digital products, software, apps, product development, and selected HVAC products and smart solutions;
- Enze Pro HVAC Training Store — a store brand used for training and related products;
- Enze Pro HVAC — our local HVAC, refrigeration, gas, and water-heating service business.
Online products and services are primarily available through:
enzepro.com
Local HVAC services are available through:
enzepro.ca
2. Products and Services
Our current or future offerings may include:
- HVAC training materials;
- PDF files;
- Checklists;
- Templates;
- Technical guides;
- Exam-preparation materials;
- EPA 608 study resources;
- Bilingual training resources;
- Online courses;
- Software;
- Mobile apps;
- Desktop apps;
- Digital tools;
- Technician productivity tools;
- Technical reference tools;
- HVAC monitoring products;
- Smart diagnostic tools;
- HVAC Smart Box products;
- Physical equipment, accessories, and related products.
Not every product category is available at all times.
Product availability, pricing, specifications, features, compatibility, and geographic availability may change.
3. Educational and Technical Information
Our training materials, technical references, software tools, apps, videos, checklists, diagnostic resources, and other information are provided for:
- Education;
- Training;
- Professional reference;
- Workflow support;
- Customer communication;
- General technical information.
They do not replace:
- Applicable laws;
- Local codes;
- Regulations;
- Manufacturer instructions;
- Installation manuals;
- Service manuals;
- Safety procedures;
- Licensing requirements;
- Permits;
- Required inspections;
- Professional judgment;
- On-site diagnosis;
- Trade certification requirements.
Users are responsible for determining which laws, codes, standards, and manufacturer requirements apply to their work.
4. HVAC and Technical Safety
HVAC, refrigeration, gas, electrical, combustion, pressure, mechanical, and related work can involve serious risks.
These risks may include:
- Electric shock;
- Fire;
- Explosion;
- Refrigerant exposure;
- Combustion hazards;
- Carbon monoxide exposure;
- High pressure;
- Moving machinery;
- Equipment damage;
- Property damage;
- Serious injury or death.
Users must:
- Follow applicable laws and codes;
- Follow manufacturer instructions;
- Use appropriate safety procedures;
- Use suitable personal protective equipment;
- Obtain required permits and inspections;
- Use properly licensed or qualified professionals where required.
Nothing provided by EnzePro authorizes an unqualified person to perform regulated or dangerous work.
5. Digital Products
Digital products may include:
- PDFs;
- Checklists;
- Templates;
- Training documents;
- Technical references;
- Downloadable files;
- Exam-preparation materials;
- Online training resources.
Purchasing a digital product gives you a limited right to use the product according to these Terms.
Unless otherwise stated, digital products are licensed, not sold for unrestricted copying or redistribution.
6. Permitted Use of Digital Materials
Unless a specific product license states otherwise, purchased digital materials may be used for:
- Personal learning;
- Internal company training;
- Technician reference;
- Internal workflow support;
- Customer education within your own business;
- Jobsite discussion and technical reference when combined with professional judgment.
You may make reasonable internal copies necessary for permitted use.
7. Prohibited Use of Digital Materials
Without written permission from ENZE PRO HVAC SUPPORT LTD., you may not:
- Resell our digital materials;
- Redistribute them publicly;
- Upload them to public websites, file-sharing services, forums, social media, or shared databases;
- Provide purchased files to unrelated businesses or individuals;
- Claim ownership or authorship;
- Remove copyright, branding, disclaimers, or safety notices;
- Repackage our materials as your own product;
- Use them to create a competing paid course, membership, website, app, software product, or training program;
- Sell translated or modified versions;
- Mass reproduce or distribute our content;
- Use our materials to train, populate, or commercially supply another database or product without permission.
Rights that cannot legally be restricted under applicable law are not affected.
8. Software and Apps
Software and apps provided by EnzePro may include:
- Mobile applications;
- Desktop applications;
- Exam-preparation apps;
- Training applications;
- Productivity tools;
- Technical reference tools;
- Diagnostic support tools;
- Workflow software.
Unless otherwise stated, software is provided under a limited, non-exclusive, non-transferable license for authorized use.
You do not acquire ownership of the underlying software, source code, databases, designs, or intellectual property.
9. Software License Restrictions
Unless permitted by law or by a separate written license, you may not:
- Copy software beyond permitted backup or installation use;
- Resell or sublicense software;
- Distribute unauthorized copies;
- Share paid accounts or licenses outside permitted limits;
- Circumvent licensing, activation, payment, or access controls;
- Remove copyright or ownership notices;
- Modify, reverse engineer, decompile, or attempt to extract source code except where applicable law expressly permits it;
- Use software to provide unauthorized commercial access to third parties;
- Interfere with security, licensing, servers, accounts, or product operation.
Some software may have additional product-specific license terms.
10. Apple App Store and Third-Party App Stores
Some software or apps may be distributed through the Apple App Store or other third-party platforms.
When you obtain a product through a third-party app store:
- The platform's terms may also apply;
- Payment and refunds may be handled by the platform;
- The platform may control downloads, updates, subscriptions, and account access;
- App availability may depend on device compatibility, operating system version, region, or platform policies.
Where platform terms conflict with these Terms regarding matters controlled exclusively by that platform, the applicable platform terms will govern those matters.
11. Accounts and Access
Some products may require an account.
You are responsible for:
- Providing accurate information;
- Protecting passwords and authentication methods;
- Keeping account credentials confidential;
- Preventing unauthorized account access;
- Promptly reporting suspected account misuse.
You may not share an account or paid entitlement beyond the number of users or devices permitted by the applicable product.
We may restrict or suspend access where reasonably necessary to address:
- Fraud;
- Security concerns;
- Unauthorized redistribution;
- Abuse;
- Payment disputes;
- Serious violations of these Terms.
12. Physical Products
EnzePro may sell physical products including:
- HVAC-related products;
- Tools;
- Accessories;
- Monitoring devices;
- Smart diagnostic equipment;
- Connected devices;
- HVAC Smart Box products.
Product specifications, certification status, compatibility, installation requirements, and intended use will be described on the applicable product page or documentation.
Customers are responsible for checking whether a product is suitable and lawful for their intended application and jurisdiction.
13. Product Installation and Use
Some physical products may require professional installation.
Where required by:
- Law;
- Electrical code;
- Gas code;
- Refrigeration regulations;
- Manufacturer requirements;
- Product certification;
- Permit requirements;
installation must be performed by appropriately qualified or licensed personnel.
Improper installation, unauthorized modification, misuse, incorrect wiring, unsuitable application, or failure to follow instructions may result in:
- Product malfunction;
- Loss of warranty coverage where legally permitted;
- Property damage;
- Safety hazards;
- Injury.
14. Smart and Connected Products
Some future products may communicate through:
- Wi-Fi;
- Bluetooth;
- Local networks;
- Internet services;
- Mobile apps;
- Cloud or remote monitoring systems.
Connected functions may depend on:
- Internet availability;
- Local network quality;
- Compatible hardware;
- Supported operating systems;
- Server availability;
- Third-party services.
We cannot guarantee uninterrupted connectivity or remote access.
Critical life-safety protection should not rely solely on consumer internet connectivity or a single remote monitoring system unless specifically designed and certified for that purpose.
15. Orders and Payment
Prices are shown in the currency displayed by the store or sales channel.
Customers are responsible for:
- Providing accurate billing information;
- Providing accurate shipping information;
- Paying applicable taxes, shipping charges, duties, or fees where required.
We may refuse or cancel an order where reasonably necessary because of:
- Payment failure;
- Suspected fraud;
- Pricing or listing errors;
- Product unavailability;
- Legal restrictions;
- Shipping limitations.
If we cancel a paid order that has not been properly fulfilled, the applicable payment will be refunded according to the payment provider's process.
16. Digital Delivery
Digital products may be delivered through:
- Download links;
- Email;
- Customer accounts;
- Shopify;
- App stores;
- Other authorized digital delivery systems.
Customers are responsible for:
- Providing a valid email address;
- Maintaining access to their account;
- Downloading purchased files within any stated access period;
- Keeping personal backup copies where permitted.
We do not guarantee indefinite hosting or re-download availability unless specifically stated.
17. Shipping and Physical Delivery
Physical products may be subject to separate Shipping Policies.
Delivery estimates are estimates only unless expressly guaranteed.
Shipping may be affected by:
- Carrier delays;
- Customs;
- Weather;
- Remote location restrictions;
- Supply-chain delays;
- Events outside our reasonable control.
Risk, delivery, and ownership rules may vary depending on applicable law and the sales channel used.
18. Refunds, Returns, and Cancellations
Refunds and returns are governed by our current Refund Policy and applicable consumer protection law.
Different rules may apply to:
- Digital downloads;
- Software;
- App Store purchases;
- Online courses;
- Physical products;
- Custom products;
- Opened or installed equipment.
Purchases made through Apple or another third-party marketplace may need to be refunded through that platform.
Nothing in these Terms removes consumer rights that cannot legally be waived.
19. Product Warranty
Physical products may include a separate warranty.
Where a specific warranty is provided, the warranty document or product page will state:
- Warranty period;
- Covered defects;
- Exclusions;
- Claim process.
Unless specifically stated, information on the website should not be interpreted as creating an additional warranty beyond applicable written warranties and rights required by law.
20. Software Updates and Product Changes
We may update software, apps, digital resources, documentation, and connected products to:
- Fix bugs;
- Improve security;
- Add features;
- Remove obsolete features;
- Maintain compatibility;
- Meet regulatory or platform requirements.
Features may change over time.
Where a paid product includes specifically promised functionality, applicable law and the specific purchase terms will continue to apply.
21. Accuracy of Technical Information
We make reasonable efforts to provide useful and accurate information.
However:
- Codes change;
- Regulations change;
- Manufacturer specifications change;
- Equipment revisions occur;
- Software changes;
- Standards and refrigerant rules change.
Users must verify current requirements before relying on technical information.
Official regulations, manufacturer documentation, and applicable authorities take priority over educational summaries or training materials.
22. Exam and Training Results
We do not guarantee that use of our:
- EPA 608 materials;
- Exam-preparation products;
- Training resources;
- Apps;
- Question banks;
- Courses
will result in:
- Passing an examination;
- Obtaining certification;
- Receiving a license;
- Achieving a particular score;
- Employment;
- Business success.
Exam requirements and question content may change.
23. Technical and Business Outcomes
We do not guarantee that using our materials, software, products, or tools will result in:
- Successful repair;
- Correct diagnosis in every situation;
- Code compliance;
- Customer approval;
- Increased income;
- Reduced costs;
- Business success;
- Equipment reliability;
- A specific technical outcome.
Professional judgment and proper testing remain necessary.
24. Intellectual Property
Unless otherwise stated, content and products owned by ENZE PRO HVAC SUPPORT LTD. may include:
- Text;
- Graphics;
- Logos;
- Training materials;
- PDFs;
- Checklists;
- Databases;
- Question banks;
- Software;
- App designs;
- User-interface elements;
- Product documentation;
- Videos;
- Images;
- Product designs;
- Website content.
These materials are protected by applicable intellectual property laws.
Use of our products does not transfer ownership of our intellectual property.
25. Third-Party Content and Trademarks
Our materials may refer to:
- Manufacturers;
- Equipment;
- Standards;
- Regulations;
- Government agencies;
- Third-party software;
- Other brands.
Third-party trademarks and content remain the property of their respective owners.
References to third-party products do not imply sponsorship or endorsement unless explicitly stated.
26. Third-Party Links and Services
Our website, products, software, apps, or documentation may contain links to third-party websites and services.
We are not responsible for:
- Third-party content;
- Availability;
- Privacy policies;
- Security practices;
- Pricing;
- Accuracy;
- Products or services.
Use third-party services at your own discretion and according to their terms.
27. Disclaimer of Warranties
To the maximum extent permitted by applicable law, products, information, digital materials, software, apps, and services are provided according to the terms stated for the applicable product and without additional warranties beyond those expressly provided or required by law.
We do not guarantee uninterrupted or error-free operation of:
- Websites;
- Software;
- Apps;
- Connected services;
- Remote monitoring;
- Third-party platforms.
Nothing in this section limits warranties or consumer protections that cannot legally be excluded.
28. Limitation of Liability
To the maximum extent permitted by applicable law, ENZE PRO HVAC SUPPORT LTD. is not responsible for losses arising from improper, unauthorized, unsafe, or negligent use of our information, products, software, or services.
This may include:
- Equipment damage;
- Property damage;
- Data loss;
- Business interruption;
- Lost income;
- Lost profits;
- Incorrect installation;
- Unsafe work;
- Code violations;
- Unauthorized modifications;
- Failure to follow manufacturer instructions;
- Improper technical decisions.
Nothing in these Terms excludes liability that cannot legally be limited or excluded.
29. Indemnification
To the extent permitted by applicable law, users are responsible for claims, losses, or damages caused by their unlawful, unauthorized, or improper use of our products or intellectual property.
This provision does not apply where prohibited by consumer protection or other applicable law.
30. Changes to Products or Services
We may:
- Add products;
- Discontinue products;
- Change features;
- Change pricing;
- Update product descriptions;
- Modify service availability.
Changes do not remove rights already acquired by customers under applicable law or completed purchase agreements.
31. Changes to These Terms
We may update these Terms to reflect changes in:
- Products;
- Software;
- Apps;
- Physical products;
- Technology;
- Business operations;
- Laws;
- Platform requirements.
The current version will be posted on enzepro.com.
The “Last updated” date will be revised when these Terms are materially updated.
32. Governing Law
These Terms are governed by applicable laws of Canada and the Province of British Columbia, subject to any mandatory consumer protection or other laws that apply in the customer's jurisdiction.
Nothing in these Terms removes rights that cannot legally be waived.
33. Contact
Questions about these Terms, licensing, permitted use, software, products, or orders can be sent to:
ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada
General Support:
support@enzepro.com
Download Support:
downloads@enzepro.com
Refund Requests:
refund@enzepro.com
Website:
enzepro.com
服务条款
最后更新日期：2026年10月3日
本服务条款适用于由加拿大不列颠哥伦比亚省注册公司 ENZE PRO HVAC SUPPORT LTD. 运营的 EnzePro、Enze Pro HVAC Training Store 所提供的产品、数字资料、软件、App、实体产品及相关服务。
访问 enzepro.com、下单购买、下载数字产品、使用软件或 App、注册账户、购买实体产品，或使用我们的其它产品或服务，即表示您同意本服务条款。
如果您不同意本服务条款，请不要购买、下载、安装、访问或使用相关产品和服务。
1. 公司及业务
ENZE PRO HVAC SUPPORT LTD. 是在加拿大不列颠哥伦比亚省注册成立的 Corporation。
公司运营：
- EnzePro — 线上培训、数字产品、软件、App、产品开发以及部分 HVAC 产品和智能解决方案；
- Enze Pro HVAC Training Store — 用于培训及相关产品的商店品牌；
- Enze Pro HVAC — 本地 HVAC、制冷、燃气及热水设备服务业务。
线上产品及服务主要通过：
enzepro.com
本地 HVAC 服务：
enzepro.ca
2. 产品和服务
我们目前或未来可能提供：
- HVAC 培训资料；
- PDF；
- 检查表；
- 模板；
- 技术指南；
- 考试准备资料；
- EPA 608 学习资料；
- 中英文双语培训资料；
- 在线课程；
- 软件；
- 手机 App；
- 桌面 App；
- 数字工具；
- 技师生产力工具；
- 技术参考工具；
- HVAC 监测产品；
- 智能诊断工具；
- HVAC Smart Box；
- 实体设备、配件和相关产品。
并非所有类别的产品都会随时提供。
3. 教育和技术信息
我们的培训资料、技术参考、软件工具、App、视频、检查表和故障诊断资源主要用于：
- 教育；
- 培训；
- 专业参考；
- 工作流程辅助；
- 客户沟通；
- 一般技术信息。
不能替代：
- 适用法律；
- 当地规范；
- 法规；
- 厂家说明书；
- 安装和维修手册；
- 安全流程；
- 执照要求；
- Permit；
- 法定检查；
- 专业判断；
- 现场诊断；
- 行业认证要求。
4. HVAC 及技术安全
HVAC、制冷、燃气、电气、燃烧、压力及机械相关工作可能存在严重安全风险。
包括但不限于：
- 触电；
- 火灾；
- 爆炸；
- 制冷剂暴露；
- 燃烧安全问题；
- 一氧化碳；
- 高压；
- 机械运动；
- 设备损坏；
- 财产损失；
- 严重人身伤害甚至死亡。
用户必须遵守适用法规、规范、厂家要求和安全流程，并在法律要求时使用具有相应资质和执照的专业人员。
EnzePro 提供的资料不构成允许不具备资格的人员从事受监管或危险工作的授权。
5. 数字产品
数字产品可能包括 PDF、检查表、模板、培训文件、技术资料、考试资料及下载文件。
购买数字产品后，您获得的是依照本条款规定使用该产品的有限许可。
除非特别注明，数字产品属于授权使用，并非出售无限复制或再分发权利。
6. 允许的数字资料用途
除具体产品许可证另有规定外，可以用于：
- 个人学习；
- 公司内部培训；
- 技师内部参考；
- 自己公司的工作流程辅助；
- 自己业务范围内的客户教育和沟通；
- 在结合专业判断的情况下用于现场技术讨论。
7. 禁止的数字资料用途
未经 ENZE PRO HVAC SUPPORT LTD. 书面许可，不得：
- 转售；
- 公开重新分发；
- 上传到公共网站、论坛、社交媒体或文件共享平台；
- 向无关企业或个人分享付费文件；
- 声称拥有版权或原创权；
- 删除版权、品牌、免责声明或安全提示；
- 将资料重新包装成自己的产品；
- 制作竞争性的付费课程、会员内容、网站、App、软件或培训项目；
- 销售翻译版或修改版本；
- 大规模复制和分发；
- 未经许可将资料用于建立商业数据库或其它商业产品。
适用法律明确允许且无法通过合同限制的权利不受影响。
8. 软件和 App
软件和 App 可能包括：
- 手机 App；
- 桌面 App；
- 考试题库；
- 培训应用；
- 技师生产力工具；
- 技术参考工具；
- 故障诊断辅助工具；
- 工作流程软件。
除非另有说明，软件以有限、非独占、不可转让的许可形式提供。
购买软件并不代表取得软件源码、数据库、设计或其它知识产权所有权。
9. 软件许可限制
除法律明确允许或单独书面授权外，不得：
- 超出许可范围复制软件；
- 转售或转授权软件；
- 分发未经授权的软件副本；
- 超出允许用户或设备数量分享付费账户；
- 绕过付款、激活、授权或访问控制；
- 删除版权或所有权说明；
- 非法反编译、逆向工程或提取源码；
- 向第三方提供未经授权的商业访问；
- 干扰软件安全、授权、服务器或账户系统。
10. Apple App Store 及其它软件平台
部分产品可能通过 Apple App Store 或其它授权平台分发。
通过第三方平台购买或下载产品时：
- 平台自身条款可能同时适用；
- 付款及退款可能由平台处理；
- 下载、更新、订阅和账户访问可能由平台管理；
- 产品可用性可能受设备、操作系统、地区和平台政策限制。
对于由平台独立控制的事项，以该平台适用条款为准。
11. 账户及访问
部分产品可能要求创建账户。
用户应负责：
- 提供准确信息；
- 保护密码和身份验证方式；
- 防止账户被未经授权使用；
- 发现异常访问后及时通知我们。
不得超出产品许可规定共享账户或付费权益。
对于欺诈、安全风险、非法传播、滥用或严重违反服务条款的行为，我们可能采取合理措施限制访问。
12. 实体产品
EnzePro 未来可能销售：
- HVAC 产品；
- 工具；
- 配件；
- 监测设备；
- 智能诊断设备；
- 联网设备；
- HVAC Smart Box。
具体产品的规格、认证、兼容性、安装条件及用途，以相应产品页面及正式产品文件为准。
购买者应确认产品在其所在地区和具体用途下是否合法且适用。
13. 产品安装和使用
部分实体产品可能必须由专业人员安装。
当法律、规范、认证、厂家要求或 Permit 要求专业安装时，应由具备相应资质或执照的人员完成。
错误安装、非法改装、错误接线、错误应用或不遵循说明书可能造成：
- 产品故障；
- 在法律允许情况下影响保修；
- 财产损失；
- 安全风险；
- 人身伤害。
14. 智能及联网产品
部分未来产品可能通过：
- Wi-Fi；
- Bluetooth；
- 局域网；
- Internet；
- 手机 App；
- 云端或远程监测系统
进行通讯。
相关功能可能依赖互联网、网络质量、兼容设备、操作系统、服务器或第三方服务。
我们无法保证联网和远程访问永远不中断。
除非产品明确按照相应标准设计和认证，生命安全保护不应仅依赖普通互联网连接或单一远程监测系统。
15. 订单和付款
产品价格以商店或销售平台显示的币种为准。
购买者负责提供正确的：
- 付款资料；
- 收货地址；
- 税务及配送所需资料。
在付款失败、疑似欺诈、价格错误、缺货、法律限制或配送限制等合理情况下，我们可能取消订单。
16. 数字产品交付
数字产品可能通过：
- 下载链接；
- Email；
- 客户账户；
- Shopify；
- App Store；
- 其它授权平台
交付。
客户应确保邮箱和账户信息准确，并按照产品规定及时下载和保存允许保留的文件。
除非特别说明，我们不保证永久提供重新下载服务。
17. 实体产品配送
实体商品配送遵循当前 Shipping Policy。
配送时间通常为预计时间，并可能受：
- 物流公司；
- 海关；
- 天气；
- 偏远地区；
- 供应链；
- 其它合理不可控因素
影响。
18. 退款、退货及取消
退款和退货按照当前 Refund Policy 以及适用的消费者保护法律处理。
以下产品可能适用不同规则：
- 数字下载；
- 软件；
- App Store 产品；
- 在线课程；
- 实体商品；
- 定制产品；
- 已安装或已启用产品。
通过 Apple 或其它第三方平台购买的产品，可能需要通过该平台申请退款。
任何法律规定不得放弃的消费者权利不受本条款影响。
19. 产品保修
部分实体产品可能提供独立书面保修。
具体保修以产品页面或正式保修文件所列：
- 保修期限；
- 保修范围；
- 排除情况；
- 申请流程
为准。
20. 软件更新和产品变化
我们可能为了：
- 修复 Bug；
- 提高安全性；
- 增加功能；
- 移除过时功能；
- 保持兼容性；
- 满足法规或平台要求
更新软件、App、文档或联网产品。
产品功能可能随时间发生变化。
21. 技术信息准确性
我们会合理努力保证资料准确实用。
但：
- 法规会变化；
- Code 会变化；
- 厂家参数会变化；
- 设备版本会变化；
- 软件会更新；
- 制冷剂法规和标准会变化。
使用技术信息前应核实最新官方要求。
官方法规、厂家文件及相关主管机构的信息优先于教育类总结资料。
22. 考试和培训结果
使用我们的 EPA 608 资料、题库、培训资源、App 或课程，不保证：
- 通过考试；
- 获得证书；
- 获得执照；
- 获得特定成绩；
- 获得工作；
- 获得商业成功。
23. 技术及商业结果
我们不保证使用培训资料、软件、工具或产品一定能够：
- 成功维修；
- 每次都正确诊断；
- 自动满足 Code；
- 获得客户认可；
- 增加收入；
- 降低成本；
- 获得商业成功；
- 达到某个具体技术结果。
实际工作仍需要适当检测和专业判断。
24. 知识产权
除非另有说明，ENZE PRO HVAC SUPPORT LTD. 所拥有的知识产权可能包括：
- 文字；
- 图片；
- Logo；
- 培训资料；
- PDF；
- 检查表；
- 数据库；
- 题库；
- 软件；
- App 设计；
- 用户界面；
- 产品文件；
- 视频；
- 图像；
- 产品设计；
- 网站内容。
购买或使用产品不会转移这些知识产权的所有权。
25. 第三方商标及内容
我们的资料可能提及厂家、设备、政府机构、标准、法规、软件和其它品牌。
相关第三方商标和资料属于其各自权利人。
除非明确说明，提及第三方产品不代表其赞助或认可 EnzePro。
26. 第三方网站及服务
网站、软件、App 和文档可能包含第三方网站或服务链接。
我们不负责独立第三方的：
- 内容；
- 可用性；
- 隐私政策；
- 安全；
- 价格；
- 准确性；
- 产品或服务。
27. 保证免责声明
在适用法律允许的最大范围内，我们只提供具体产品明确承诺或法律要求的保证。
我们不保证网站、软件、App、联网服务或第三方平台：
- 永远不中断；
- 完全无错误；
- 永远保持相同功能。
法律规定不得排除的消费者权益和保证不受影响。
28. 责任限制
在适用法律允许的最大范围内，ENZE PRO HVAC SUPPORT LTD. 不对因为非法、不安全、错误或未经授权使用我们的资料、软件、产品和服务所造成的损失承担责任。
包括但不限于：
- 设备损坏；
- 财产损失；
- 数据损失；
- 营业中断；
- 收入损失；
- 利润损失；
- 错误安装；
- 不安全操作；
- 违反 Code；
- 非法改装；
- 未遵守厂家说明；
- 错误技术决定。
法律规定不得限制或排除的责任不受本条款影响。
29. 用户责任
在适用法律允许范围内，用户应对其违法、未经授权或不正确使用我们的产品和知识产权所造成的责任负责。
消费者保护法律另有规定的除外。
30. 产品及服务变化
我们可能：
- 增加产品；
- 停止产品；
- 修改功能；
- 修改价格；
- 更新产品说明；
- 调整服务范围。
已经完成的购买以及法律赋予客户的既有权利不受不当影响。
31. 服务条款更新
随着我们的产品、软件、App、实体产品、业务、技术、法律或平台要求变化，我们可能更新本服务条款。
最新版本将公布在：
enzepro.com
发生重要修改时，我们会更新顶部的最后更新日期。
32. 适用法律
本服务条款适用加拿大及不列颠哥伦比亚省相关法律，同时受客户所在司法管辖区必须适用的消费者保护法律及其它强制性法律约束。
本服务条款不取消任何法律规定不得放弃的权利。
33. 联系我们
有关服务条款、产品授权、软件、实体产品或订单的问题：
ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada
一般客服：
support@enzepro.com
退款申请：
refund@enzepro.com
网站：
enzepro.com