Refund policy

Refund Policy 

Last updated: October 3, 2026

This Refund Policy applies to products sold by ENZE PRO HVAC SUPPORT LTD., operating EnzePro and Enze Pro HVAC Training Store.

Refund eligibility depends on the type of product purchased.

Digital Products

Digital products may include PDFs, checklists, templates, training materials, downloadable resources, question banks, and other digital files.

Because digital products can normally be accessed or downloaded immediately, completed digital purchases are generally non-refundable after the file, download link, or protected content has been delivered or accessed, except where required by applicable law.

If:

  • you were charged incorrectly;
  • you received the wrong product;
  • a technical problem prevents access to the purchased product;
  • a duplicate transaction occurred;

please contact us and we will review the issue.

Software and Apps

Refunds for software purchased directly from enzepro.com will depend on the specific software license and whether the software has been downloaded, activated, licensed, or substantially used.

Purchases made through the Apple App Store or another third-party marketplace are generally subject to that platform's refund process and policies.

We cannot directly issue refunds for transactions that are controlled and processed exclusively by Apple or another third-party marketplace.

Online Courses and Digital Access

Refund eligibility for online courses, memberships, or time-limited digital access may depend on whether access has begun and how much of the content has been used.

Any product-specific refund terms displayed at the time of purchase will also apply.

Physical Products

Unless a product-specific policy states otherwise, requests to return an eligible physical product should normally be made within 30 days of delivery.

To be eligible for a return, the product should generally be:

  • unused;
  • in substantially original condition;
  • complete with supplied accessories;
  • in original packaging where reasonably possible;
  • accompanied by proof of purchase.

Products that have been installed, modified, damaged through misuse, or used in a manner that prevents resale may not qualify for a standard return, except where applicable law provides otherwise.

Defective or Damaged Products

If a physical product arrives damaged, defective, or materially different from the item ordered, contact us as soon as reasonably possible.

We may request photographs, order information, serial numbers, or other reasonable evidence before approving replacement, repair, return, or refund.

Shipping Costs

Original shipping charges may be non-refundable unless the return results from our error, a defective product, or applicable law requires otherwise.

Return shipping responsibility will depend on the reason for the return.

Final Sale or Non-Returnable Items

Certain products may be marked as:

  • Final Sale;
  • Custom or made-to-order;
  • Non-returnable for safety, hygiene, certification, licensing, activation, or product-integrity reasons.

Any such restriction will be disclosed where reasonably applicable before purchase.

Refund Processing

Approved refunds are normally returned to the original payment method.

Processing time may depend on Shopify, the payment provider, bank, credit card issuer, Apple, or another third-party platform.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer protection law.

Contact

Refund requests:

refund@enzepro.com

General support:

support@enzepro.com

ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada

退款政策

最后更新日期：2026年10月3日

本退款政策适用于由 ENZE PRO HVAC SUPPORT LTD. 运营的 EnzePro 和 Enze Pro HVAC Training Store 所销售的产品。

不同类型产品适用不同退款规则。

数字产品

数字产品包括 PDF、检查表、模板、培训资料、题库以及其它可下载内容。

由于数字产品通常可以立即下载或访问，一旦文件、下载链接或受保护内容已经交付或访问，购买通常属于不可退款，但适用法律另有要求的除外。

如果出现错误收费、重复收费、收到错误产品或技术问题导致无法访问，请联系我们处理。

软件和 App

通过 enzepro.com 直接购买的软件，退款资格取决于具体软件许可，以及软件是否已经下载、激活、授权或实际使用。

通过 Apple App Store 或其它第三方平台购买的软件或 App，一般按照相应平台的退款政策和流程处理。

在线课程

在线课程、会员或限时数字访问产品的退款资格可能根据是否已经开始访问以及实际使用情况确定。

实体商品

除具体产品另有规定外，符合条件的实体商品通常可以在收到商品后的 30 天内提出退货申请。

商品一般应保持未使用、基本原始状态、配件完整，并在合理情况下保留原包装及购买凭证。

已安装、改装、错误使用或无法再次销售的商品可能不符合普通退货条件，但适用法律另有规定的除外。

损坏或有缺陷的商品

如果收到损坏、有缺陷或明显与订单不符的产品，请尽快联系我们。

我们可能要求提供照片、订单信息、序列号或其它合理资料进行核实。

运费

除因我们的错误、产品缺陷或法律要求外，原始运费可能不予退还。

退货运费由哪一方承担，将根据退货原因确定。

消费者权利

本退款政策不会取消适用法律规定不得放弃的消费者权利。

退款申请：
refund@enzepro.com

一般客服：
support@enzepro.com

ENZE PRO HVAC SUPPORT LTD.
British Columbia, Canada